Return Policy

At Nice1, we strive to make sure you have the best experience while selecting and buying your favorite products. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.

We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order or seek refunds, you do not face an iota of a problem.

All sales are final.  We accept returns for refund or exchange only if items damaged in transit or wrong items delivered! 

Refunds and Exchanges:

To be eligible for a refund or exchange, you must first email us within 24 hours of receiving the item(s) at support@nice1.in to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

Non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at support@nice1.in

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable)

We only replace items if they are damaged.  If you need to exchange it for the same item, send us an email at support@nice1.in and return your item to us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

To return your product, you should contact us prior to shipping the item.

We will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Lost or Stolen Packages

Nice1 is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.  Upon inquiry, Nice1 will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.


Q: I received the order. But there's an issue. Can I return my ordered items?

Yes, you can. At Nice1, we don't believe in making customers, but strengthening our family with happy family members. We sale and send items in the best possible condition but there's always a possibility that. Item(s) may get damaged during transit, or There may be a manufacturing defect which didn't get noticed during packing, or A wrong item is shipped out to you by mistake.

Q: How soon should I get back to you?

Please reach out to us within 24 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with the manufacturing defect, or any other issues.

Q: In what scenarios would you not accept any returns?

Kindly be informed that any product purchased from our Sale Section will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.

Q: What are the steps of returning any item ordered from Nice1?

1 - Informing Nice1

In case you have any complaints regarding the product you have received, please ensure that you report it to us within 24 hours of receiving the product.

2 - Confirmation email from Nice1

You will receive an acknowledgment e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorisation Reference. Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.

3 - Shipping Back the Items

When Shipping back the items:

As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit-related issues. We may also ask you to send items through our authorised courier company.

Please try and ensure that you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.

Please do not forget to mark the packaging as "Defective Items for Returns" and not for sale.

4 - Item Receipt and Inspection at Nice1 Warehouse

As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.

5 - Proposed solutions post receipt of returned items

Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:-

Choosing an alternate product as a replacement of equal value.

Gift Card to be used later for shopping on Nice1.

Refund as decided on a case to case basis.

Q: What will be my options if there was an error by Nice1?

We will duly acknowledge the issue and you would always be welcome to decide from proceeding with:

1. An Item Replacement

2. Issuance of a Gift Card

3. A Refund of order value

Q: What will be the value of a Refund/Gift Card in case I opt for the same?

100% of the value of the goods including Shipping Costs and other related charges (as applicable) will be ensured. In any case, the refunds will not exceed the actual amount paid by you.

Q: But I had to pay the courier service for shipping the item back!

If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.

Q: That’s great. But are there any reasons you might not provide me with all 2 options or no option?

Nice1's Customer Care representative will reach out to you with limited alternatives for the below cases:

If there was a Delay due to God’s or the Government’s Intervention

There are times when the delivery of the goods is delayed due to unforeseen circumstances such as natural calamity, public holiday, etc. In such a case Nice1 shall not refund, return or exchange any order on request.

Q: How long does it usually take for Returned Items to reach back to the Nice1 Warehouse?

International shipments usually take between 6 to 8 weeks in transit if done through postal service. Any shipment returned within India takes 3-4 days to reach if sent through DTDC. Exact time taken for transit would depend on the nature of the product and your location.

Q: I'm thinking about seeking a Refund. Are there any specific points to know?

The Refund will be initiated within 3-5 (business) days if you choose this option, which will be credited back to you as per your bank/credit card guidelines.

Q: And how long will the refund process take?

Payments and Transfers are dependent on Banks and Local Laws. We've still attempted to estimate the time it might take to get your funds reimbursed below:

Mode Of Payment    Refund Resolution Time Refund Mode

Credit Card

10-20 business days from the Date of Initiation

Credit Card

Debit Card

10-20 business days from the Date of Initiation

Debit Card

Net Banking

10-20 business days from the Date of Initiation

NEFT

COD

10-20 business days from the Date of Initiation

NEFT

Q: Are there any reasons there could be a delay at the Bank/Credit Card companies end?

For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider.

For customers transacting via Nationalized Banks, please expect a bit of delay in processing since they tend to have longer lead times.

Please be apprised that Banks send an SMS to customers for a credit amount of more than INR 5000 only. In case your refund is less than INR 5000 kindly check your bank or credit card account confirmation receipt of funds.

In case you used a Coupon Code or a Gift Card to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.

Q: What about charges levied for International Transaction Fees and Local Taxes?

International Transaction Fees:

Cross-Border or, International Transaction Fees, if any charged by the respective bank from your credit or debit card will not be refunded. Please note these are hidden charges levied by your bank on you, and not by us. Customers must contact their bank for additional information on these charges

Local Taxes :

The VAT / Custom Duty / Local Taxes / Import Duties are borne directly by the customer as per local laws, to be paid at the time of delivery as advised by the respective courier partner. We will not refund any such charges, if applicable during order delivery.